We are ready and waiting for you after this long lockdown.
We are open to provide all body treatments from our menu; the facial treatment will be available in accordance to the government updates.
The Equilibrium Treatment Clinic (thereafter the “Clinic”) is doing all it can to minimise the risk of Coronavirus (Covid-19) cross infection. The Clinic has taken extensive measures to ensure the optimum safety of its Clients and Practitioners. The Clinic is following the advice from Government and UK trade bodies for our industry in order to provide the safest possible ‘infection control/prevention’ environment when you come to the Clinic.
Set out below is a list of important changes to the way the Clinic will operate going forward and those precautionary measures it has implemented for you to be aware of prior to returning to the Clinic. Your awareness and support to these changes is paramount to ensure we successfully avoid any cross-infection.
1. In the unfortunate event of any of the Clinic staff showing symptoms of COVlD-19, such members of staff will self-isolate immediately and therefore will be unable to honour your appointment with such Clinic staff at the Clinic at short notice. Should your appointment have to be cancelled the Clinic will offer you an alternative appointment. The Clinic apologises in advance for the inconvenience this may cause, however the safety of all is paramount.
2. You will be sent an SMS 24 hours prior to your appointment at the Clinic to check whether you or anybody in your household or anyone you have been in contact with feel ill or is displaying or has displayed any symptoms of COVlD-19 within the past 14 days. If the answer is yes you will be asked to contact the Clinic urgently to rearrange the appointment.
It is imperative in such circumstances that you DO NOT come to the Clinic for your appointment. The Clinic reserves the right to carry out a temperature reading on its clients upon entry to the Clinic. Should you show signs of being unwell you will be asked to leave. Even if you are convinced that the symptoms that you are exhibiting are simply signs of a common cold, the Clinic requests that you do NOT visit the Clinic; it is everyone’s duty to protect each other.
You will not be charged for any appointment which you miss due to illness or if you have been turned away by the Clinic staff. Deposits/booking fees can be rescheduled but cannot be refunded.
3. Should the Clinic require any paperwork or consent forms to be completed, these will be emailed to you beforehand to ensure the Clinic can see you promptly and so that, when you come into the Clinic, the Clinic staff can simply check the completed form before obtaining your signature.
ARRIVING AT THE CLINIC
1. It is imperative that you arrive no more than 5 minutes before your appointment time and arrive alone to enable the preservation of social distancing at the Clinic. If the Clinic is busy you may be asked to wait outside to maintain distance and for your safety.
2. Please attend appointments ALONE to ensure one-to-one practice.
3. When you arrive at the entrance of the Clinic, press the doorbell name of your practitioner who will let you in. If there is another client at the door then please be patient and wait until such other client is allowed in before you call your practitioner; DO NOT ENTER unless your presence has been acknowledged by your practitioner.
4. The Clinic premises have designated waiting zones marked where the Clinic kindly requests that you wait for your practitioner to come to greet you.
5. The Clinic premises encompass some very narrow areas and therefore you may be asked to wear a mask, avoid walking around the Clinic unnecessarily and allow people enough room to pass you by without infringing social distancing rules.
6. The Clinic’s sole bathroom will be cleaned and checked regularly. Should you need to use it please ensure you leave it in the state you found it in consideration to others.
7. The Clinic may elect to take your temperature on arrival at the Clinic. If you have a temperature above 38C or any symptoms like a cough or sore throat you will be requested to reschedule your appointment.
8. Please be aware that the Clinic staff will not shake your hand; and please sterilise/wash your hands as soon as you enter the Clinic. Hand sanitiser will be on the reception desk directly as you enter; hand wash and disposable towels will be provided in the bathroom and treatment rooms.
TREATMENTS AT THE CLINIC
1. The Clinic will endeavour to ensure that all surfaces in the treatment rooms and the door handles are disinfected and cleaned between clients to ensure a sterile room greets you.
2. The Clinic staff will wash its hands in according with NHS recommendations before the start of your treatment or wear new gloves for each client to avoid cross infection.
3. Full PPE (personal protective equipment) will also be worn; gloves, face mask and apron.
4. Equipment and tools will be disinfected or sterilised in line with the manufacturer’s specific instructions.
5. To prevent cross infection the Clinic will utilise environmentally friendly, single use items during your treatment where at all possible which will be disposed of safely after use.
6. All disposable items are disposed of in separate clinical waste bins.
7. The Clinic will utilise clean uniforms, linens and clinical items. The laundering of these items will be washed at 60C.
8. The Clinic may request that you wear a facemask when you visit the Clinic and during your treatment if appropriate.
9. The Clinic’s aim is to make your treatment as safe, comfortable and enjoyable as possible. Please do not hesitate to let the Clinic know if you have any concerns and the Clinic will do its upmost to help.
1. To avoid handling cash the Clinic prefers if you could make payments via a bank card or bank transfer.
2. After your appointment if you do develop symptoms of Covid-19 after visiting the Clinic do let us know immediately to enable us to inform staff and clients. Likewise if staff or clients report such symptoms after your appointment, the Clinic will inform you as soon as it becomes aware of such report.
The procedures outlined above have been implemented to ensure your safety and that of the Clinic staff. The Clinic will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding and patience.
The Equilibrium has produced a privacy statement. This provides information on why we collect your personal data and what we do with it. To view the full privacy statement, please click here
To view the full privacy statement, please click here
DATA PROTECTION As of 25th May 2018 data protection laws have changed. In order to comply,
How we process and protect your data
You have a right to expect that information that you supply and details of your treatment are held in confidence. Only the people involved in the provision of your care at The Equilibrium Clinic will have access to your records and then only in so far as it is necessary to fulfil their duties to you.
Data protection is important. We process your data (information you provide to us, together with our medical observations and treatment records), with your consent, to allow us to provide therapies and related services to you.
How is my data stored?
Our primary records are all held online form.
However, we do use computer systems for:
invoicing and payments;
responding to email queries from patients;
corresponding with other health professionals.
storing photographs (where appropriate – these are only taken , with your knowledge, as part of monitoring your treatment progress).
All of these electronic files are held securely in a password protected environment but we do use practice management programmes to help us with our work (again, these have password protected access). Please let us know if you require further information or have any concerns regarding this.
We will retain your details for a number of years after your last visit (currently eight years or, for minors, until the age of 25).
Keeping information up to date
We are required to keep your records up to date and they should not contain any inaccurate information. if any of your contact details change (e.g. address, phone number, email address) or by speaking to the practitioner at the start of your treatment if there are any medical changes of note (e.g. changes in medication, or if you recently suffered from an issue that would typically be recorded on the medical history form).
Similarly, we will regularly check with you that you remain comfortable with our data protection procedures and may ask you to update your consent form to ensure our records are appropriate.
Do you share my data with anyone else?
Many of our patients are keen to receive joined up healthcare advice wherever possible and so ask us to share information with other health professionals (e.g. their GP, osteopath, physiotherapist). We are very happy to do this and have seen a number of cases where this has been of great benefit to the patient. However, this will only be done on the explicit instruction of you, the patient, and you may change these instructions at any time.
You may also ask us to share medical information with other family members or carers who might assist you. Please let us know if you would like us to do this. Your practitioner will assume you are happy for anyone who joins you in the treatment room to hear full details of your condition and the proposed treatment.
Very occasionally it may be necessary to share information with other health professionals, for example other therapists. This will only be done by your therapist when it is in your interest and in order to provide you with the appropriate level of care. However, you can request that even in these circumstances, the information you give and details of your treatments are not to be disclosed to another healthcare professional without your prior consent.
Finally, there are a limited number of other circumstances where we may be required to share your personal information outside of the practice. These include:
Where disclosure is required by statute or is ordered by a court of law.
Where disclosure to the appropriate authorities is in the wider public interest (e.g. in the prevention or prosecution of a serious crime).
Where disclosure is necessary to pursue a legal claim against you.
In the unlikely event that a request is received from a third party for information held on our records about you, details will not be disclosed unless you give the practice prior consent.
If you wish to see your clinical notes at any stage so that you may see what information is recorded you may do so, and we will provide a copy or arrange a time for you to do this within 28 days. There will however be an administrative fee if you want a copy.
As part of our service, we will typically call (or email) you in advance of your appointment to confirm and remind you of your booking. This call will be made to the number (or email address) you provide but if someone else answers the phone or listens to an answer-phone message, they may well become aware that you have an upcoming appointment with us. We would not discuss any medical details but if you have any concerns about this process please let us know.
We produce a newsletter periodically that is emailed to patients to provide information about developments at the practice such as new treatments, changes in opening hours or staff members, special offers. If you would like to receive this in future, please make sure we have your email address and you have opted in to receiving these communications.
We do not share these email addresses with any other companies (or individuals).
Information on your records may also be used for the purpose of clinical audit. This is essential to the provision of good care and involves reviewing the care that you have received so as to ensure that future care is safe and to the standard which you could reasonably expect. There is no risk of information about you being made public as a result of a clinical audit, as all data is anonymous.
Under the new data protection legislation, you have the following individual rights:
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision making
We hope this note makes clear how we are using your data, and further information about individual rights.