COVID-19 booking Appointment Policies
1. In the unfortunate event of any of the Clinic staff showing symptoms of COVlD-19, such members of staff will self-isolate immediately and therefore will be unable to honour your appointment with such Clinic staff at the Clinic at short notice. Should your appointment have to be cancelled the Clinic will offer you an alternative appointment. The Clinic apologises in advance for the inconvenience this may cause, however the safety of all is paramount.
2. You will be sent an SMS 24 hours prior to your appointment at the Clinic to check whether you or anybody in your household or anyone you have been in contact with feel ill or is displaying or has displayed any symptoms of COVlD-19 within the past 14 days. If the answer is yes you will be asked to contact the Clinic urgently to rearrange the appointment.
It is imperative in such circumstances that you DO NOT come to the Clinic for your appointment. The Clinic reserves the right to carry out a temperature reading on its clients upon entry to the Clinic. Should you show signs of being unwell you will be asked to leave. Even if you are convinced that the symptoms that you are exhibiting are simply signs of a common cold, the Clinic requests that you do NOT visit the Clinic; it is everyone’s duty to protect each other.
You will not be charged for any appointment which you miss due to illness or if you have been turned away by the Clinic staff. Deposits/booking fees can be rescheduled but cannot be refunded.
3. Should the Clinic require any paperwork or consent forms to be completed, these will be emailed to you beforehand to ensure the Clinic can see you promptly and so that, when you come into the Clinic, the Clinic staff can simply check the completed form before obtaining your signature.
ARRIVING AT THE CLINIC
1. It is imperative that you arrive no more than 5 minutes before your appointment time and arrive alone to enable the preservation of social distancing at the Clinic. If the Clinic is busy you may be asked to wait outside to maintain distance and for your safety.
2. Please attend appointments ALONE to ensure one-to-one practice.
3. When you arrive at the entrance of the Clinic, press the doorbell name of your practitioner who will let you in. If there is another client at the door then please be patient and wait until such other client is allowed in before you call your practitioner; DO NOT ENTER unless your presence has been acknowledged by your practitioner.
4. The Clinic premises have designated waiting zones marked where the Clinic kindly requests that you wait for your practitioner to come to greet you.
5. The Clinic premises encompass some very narrow areas and therefore you may be asked to wear a mask, avoid walking around the Clinic unnecessarily and allow people enough room to pass you by without infringing social distancing rules.
6. The Clinic’s sole bathroom will be cleaned and checked regularly. Should you need to use it please ensure you leave it in the state you found it in consideration to others.
7. The Clinic may elect to take your temperature on arrival at the Clinic. If you have a temperature above 38C or any symptoms like a cough or sore throat you will be requested to reschedule your appointment.
8. Please be aware that the Clinic staff will not shake your hand; and please sterilise/wash your hands as soon as you enter the Clinic. Hand sanitiser will be on the reception desk directly as you enter; hand wash and disposable towels will be provided in the bathroom and treatment rooms.
TREATMENTS AT THE CLINIC
1. The Clinic will endeavour to ensure that all surfaces in the treatment rooms and the door handles are disinfected and cleaned between clients to ensure a sterile room greets you.
2. The Clinic staff will wash its hands in according with NHS recommendations before the start of your treatment or wear new gloves for each client to avoid cross infection.
3. Full PPE (personal protective equipment) will also be worn; gloves, face mask and apron.
4. Equipment and tools will be disinfected or sterilised in line with the manufacturer’s specific instructions.
5. To prevent cross infection the Clinic will utilise environmentally friendly, single use items during your treatment where at all possible which will be disposed of safely after use.
6. All disposable items are disposed of in separate clinical waste bins.
7. The Clinic will utilise clean uniforms, linens and clinical items. The laundering of these items will be washed at 60C.
8. The Clinic may request that you wear a facemask when you visit the Clinic and during your treatment if appropriate.
9. The Clinic’s aim is to make your treatment as safe, comfortable and enjoyable as possible. Please do not hesitate to let the Clinic know if you have any concerns and the Clinic will do its upmost to help.
1. To avoid handling cash the Clinic prefers if you could make payments via a bank card or bank transfer.
2. After your appointment if you do develop symptoms of Covid-19 after visiting the Clinic do let us know immediately to enable us to inform staff and clients. Likewise if staff or clients report such symptoms after your appointment, the Clinic will inform you as soon as it becomes aware of such report.
The procedures outlined above have been implemented to ensure your safety and that of the Clinic staff. The Clinic will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding and patience.
WET & HIDJAMA THERAPY Frequently asked questions (FAQs)
Depending on the treatment chosen between 30 minutes to 1 hour.
If you have the ability, it is highly recommended to fast at least 2-3 hours before the session. You can still drink.
What should I do after a session?
It is recommended for the patient to follow the below points after WET/HIDJAMA Cupping treatment.
Avoid having a shower/bath for 24 hours
Avoid dairy and red meat products for 2 days. These foods require more energy and blood flow during digestion, therefore reducing the blood flow to the cupped areas and slowing the healing process.
Avoid strenuous activities for 24 hours.
Does it hurt?
Hidjama does not hurt. But sometimes, there is discomfort and in the first day or so afterwards, the cupped area may feel a little itchy. We recommend to apply black seed oil on cupped areas to help itchiness, aid healing, reduce scarring and reduce the risk of infection.
Does cupping cause bruising?
A cupping therapy session may leave painless marks from pulling up the stagnant blood, we call it “discolouration”, commonly mistaken for bruises. Cupping should NOT cause bruises. Bruises are caused by trauma, blood leaks into the surrounding tissue and as a result can be painful.
How long do the cupping marks last?
Your cupping marks may be instant or develop over the first 24 hours. After 3 days, they start to disappear and should be gone after a week.
How many sessions will I need?
This depends on the problem being treated.
ACUPUNCTURE Frequently asked questions (FAQ)
What is acupuncture?
Acupuncture is considered one of the oldest and most commonly used medical procedures in the world. It originates from China. Its intention is to alleviate pain and to encourage overall good health.
Will acupuncture needles hurt?
Some people describe the insertion of the needle into the skin as a brief sensation of light pressure or a slight pinch. When the acupuncture point is stimulated you may feel a mild tingling, This is the sensation of Qi moving and most people consider it enjoyable and relaxing.
How will I feel after treatment?
The treatment lasts between 30 and 40 minutes during which time you will rest and relax. Even though you may feel a little tired at first, you can expect to feel less pain, more energy and a general sense of well-being after treatment.
Do I need to rest after treatment?
It is a good idea to take it easy for a few hours after treatment to allow it to take full effect.
Can I exercise after treatment?
Yes but a period of rest is advisable for a few hours after treatment.
Do I need to drink more fluids after acupuncture?
No. Just eat and drink as normal.
Which conditions is acupuncture most suitable for?
It is eminently suitable to treat all painful conditions (neck, back, headaches, limb pain etc), pregnancy disorders, viral and post viral illnesses, digestive complaints, anxiety and insomnia. The WHO has recommended acupuncture as a treatment for an extensive list of conditions. Please check the Acupuncture page for more details.
Can anyone have acupuncture?
Yes, it is suitable for people of all ages and dispositions, including babies, pregnant women and the elderly.
I'm scared of needles — does that mean I can't have acupuncture?
No — most people tolerate acupuncture needles very well. They are extremely fine and are hardly felt at all.
Are the needles safe?
The needles we use are sterile, single use disposable needles.
Are there any contraindications for acupuncture?
Only very rarely. For instance, if there is arm swelling following lymph node removal for breast cancer, that arm should not be needled.
Your practitioner will ask for relevant details while taking your case history so please discuss any concerns with him/her.
Can acupuncture cause an allergic reaction?
No. Very rarely a patient may feel faint but this is not a true allergic reaction.
Can I have acupuncture if I am pregnant?
Yes, but do let your practitioner know. Acupuncture may even be beneficial as it can treat many disorders of pregnancy. It can for instance be used to turn a breech presentation or to induce labour.
Can acupuncture increase my chances of getting pregnant?
There is increasing evidence to support acupuncture increasing natural fertility and assisted fertility. Read our patient testimonials on fertility as well as our Research articles.
Can I have acupuncture if I have a cold/flu?
Yes, in fact it may well be beneficial. Acupuncture stimulates the immune system and may increase your resistance to viral or bacterial infection.
How long will an appointment last?
An average session lasts around 40 minutes.
How many treatments will I need?
This depends on what condition is being treated and will be discussed at your first appointment. Treatments can vary from one week to several months but as the condition improves, treatments will become less frequent.
What should I expect from my first visit?
First appointments will be scheduled slightly longer than subsequent visits to allow the practitioner to take a full medical history. This is followed by Chinese tongue and pulse examination, a physical examination where required and a discussion on prognosis and the most appropriate course of treatment. At the end you will have your first treatment.
Do I need to prepare in any way for my first consultation?
Bring a list of medications and copies of blood test results, x rays or scans if relevant and wear comfortable clothing.
Do I need to undress for the treatment?
The affected body parts will have to be exposed but usually you do not need to fully undress.
How many needles are used in a typical treatment?
Most practitioners will normally use between 6-8 needles.
Does the practitioner use other techniques during treatment?
It depends on the practitioner. Some will use massage or manipulation techniques, some like to apply heat or extra stimulation of the needles to increase the strength and efficacy of the treatment.
GRASTON TECHNIQUES & DRY CUPPING as a Sport Therapy Frequently Asked Questions (FAQ)
What is Graston?
Graston Technique is an instrument-assisted soft tissue mobilization treatment. It’s widely known to be very effective in detecting and treating scar tissue. Scar tissue, incidentally, causes pain and limits range of motion, both of which could prevent you from going about your normal activities.
How does Graston work?
This innovative technique, which is based on the works of an orthopedic surgeon named Dr. James Cyriax, makes use of six core tools. These tools are made from stainless steel in concave and convex shapes. But don’t worry about the stainless steel part because the tools aren’t sharp but rather have round edges.
Will the treatment be painful?
The practitioner will use the Graston tools to run over and “catch” on fibrotic tissue, identifying the area of restriction. The tool is then used to break up the scar tissue so that the body can absorb it. Now some patients have reported some form of minor discomfort during this treatment and some bruising may also occur after the procedure.
How often would the treatment be done?
The Graston treatment is generally given for a period of four to five weeks. Patients get two treatments every week. But according to the Graston site, patients usually experience results by the first or second treatment.
What conditions can Graston treat?
Graston can treat acute and chronic conditions such as carpal tunnel syndrome (CTS), Achilles tendonitis, cervical strain, fibromyalgia, tennis and golfer’s elbow. Please check the Condition to treat page for more details.
DRY CUPPING THERAPY Frequently Asked Questions (FAQ)
What is Cupping Therapy?
Suction cups rapidly facilitate soft tissue release, loosens & lifts connective tissue, breaks up and drains stagnation while increasing blood & lymph flow to skin & muscles.
What can I expect as far as physical effects from suction cup therapy?
The after effects of Cupping are most intense at the beginning of receiving treatments, and lessen dramatically as your system becomes accustomed to the treatments as they cumulate.
Intense hunger (munchies)
Similar to post deep tissue massage
Increased bowel elimination
Stronger body odour (detox)
Thirst and dry mouth
Stronger than normal bowel & urine odors
Skin surface warmer than normal
What's the explanation of the marks or discolorations that sometimes occur as a result from suction cup therapy?
One of the common misconceptions concerning cupping is that any discoloration experienced after treatment is “bruising”. Bruising is caused by trauma with breakage of capillaries and rush of fluids to the damaged area.
During Stationary Cupping where cups are left static for 5 - 20 minutes, marks or discolorations may occur. This is the therapeutically desired effect – the more this is visible, the greater the level of stagnation and toxicity, the discoloration will fade over a few days. As treatments cumulate and the release of stagnation has been dispersed and drained – (usually by the 3rd or 4th treatment) no discoloration is likely to occur. Even though each time the cupping may have been focused on the same area for the same duration and with the same amount of negative pressure. This is clearly the result of having internal unwanted toxins systematically purged.
What are CONTRAINDICATIONS TO CUPPING - Who should avoid cupping?
Cupping therapy should carry little to no risk. However, it is advised that the following groups of people avoid it:
Those with metastatic cancer (cancer that has spread from one part of the body to another)
Those with muscle spasms or bone fractures.
In addition to this, the therapy should not be carried out on sites of the body that have the following:
An ulcer, An artery, Deep vein thrombosis Heart, kidney, liver failure.
COLON HYDROTHERAPY Frequently asked questions (FAQ)
What happens during a colonic?
A case history is taken, and the procedure is explained on your first appointment. The appointment lasts for 1 hour and 15 minutes and the treatment lasts up to 45 minutes. A disposable speculum is inserted into the rectum which is connected to a plastic hose and warm filtered water is gently introduced into the colon from a machine system. The system is incredibly gentle, there is regulation of both temperature and pressure during the whole treatment. Abdominal massage is used to stimulate the release of stored matter. Your modesty is preserved at all times.
Is it painful?
No. Sometimes during a colonic the colon will contract and expel large amounts of matter causing cramping and a feeling of urgency, these sensations are tolerable and brief. Many people enjoy the sensation and feel relieved, cleaner and lighter afterward.
Is it safe?
Not only is it safe but also beneficial. All equipment is either disposed or sterilised using an ARCH approved sterilising solution. The water is filtered and introduced under low pressure; there is no danger of bowel perforation.
How will I benefit?
The colon is the waste bin of the digestive tract and few people clear it regularly, ideally two to three times per day. Irregular emptying can lead to decay, stagnation and formation of bad bacteria. It can also lead to high toxin levels within the body, halitosis, (bad breath) irritability, low energy levels and low mood. Colonic irrigation helps unload the toxins and cleanses the colon.
How is a colonic helpful?
During colonic irrigation the muscle action improves, the pockets are emptied, and the colon begins to exercise and work efficiently. It allows this large muscle to return to its original form. The transit time of waste matter improves, and nutrients are readily and naturally absorbed through the bowel wall.
How many treatment will I need?
Your therapist will assess and advise you after your initial treatment on frequency and follow-up to maintain a healthy state.
Is Colon Hydrotherapy safe if I am menstruating?
Colon Hydrotherapy is perfectly safe during this time, and may help to alleviate pain from the cramps and bloating accompanying menstruation.
What do I need to do before the cleanse?
There are no special precautions/procedures that need to be followed before your session. Fasting before you come is not necessary. You can take any medications that you have been prescribed as per normal and exercise as per normal.
Before and After Care
Hydrate the bowel 7 days prior to the colonic treatment by drinking 2 litres of water a day.
After treatment, take it easy. The colonic effects can be felt days after and some experience headaches and feeling tired but these symptoms soon disappear.